Waiting is a common pain point in many health systems. As resources are increasingly overstretched, some degree of waiting is inevitable for most healthcare services. And yet hospital waiting rooms tend to be some of the most uncomfortable spaces to spend time, both physically and emotionally. Research shows that a well designed waiting experience has the potential to improve the overall perception of a health care service and to optimise care delivery processes. Gathering insights through site visits to several hospitals and clinics and discussions with care givers and patients, fuelfor has created a system of furniture, interior design, service and signage concepts that aim to make the experience of waiting in healthcare positive, effective and comfortable.
A few pictures below, and let me know if you want to know more about it.